Making Mental Healthcare Accessible.

Our cancellation policy requires at least 48 hours' notice. Appointments that are missed or cancelled with less than 48 hours' notice will incur a $250 cancellation fee. If you paid a deposit that is less than $250, the full deposit amount will be retained as the cancellation fee.

Our practitioners set their own fees, so prices can vary. The final cost will depend on your specific needs and the available Medicare item numbers. Please be aware that a weekend rate of approximately $50 higher than the standard fee may also apply.

Our fees are set below the Australian Medical Association (AMA) recommended rates. This is our commitment to making high-quality psychiatry services more accessible and affordable for you.

Yes, a 1.7% card surcharge is applied to the appointment fee on the day of your booking. This fee is charged by our payment processor and is not received by Dokotela or your specialist. To validate your card when you book, a temporary $1 charge will be placed on your account. This charge is automatically refunded to you shortly after.

We will send your claim to Medicare on behalf of your specialist and you will receive a rebate from Medicare 2-3 days after your appointment (if applicable).

Your rebate may be different if you've seen a psychiatrist in the last 12 months. Medicare has rules about how often certain item numbers (like 92435 or 291) can be claimed. If you've already used them, your out-of-pocket cost will be higher. We strongly recommend you check your eligibility with Medicare before your appointment. You can check online or call Medicare directly on 132 011.

We believe that mental healthcare should be accessible for everyone.

Here's a quick and easy way to check if you're eligible for a bulk-billed psychiatric assessment:

- Are you looking for a general psychiatry assessment?
- Has your GP requested a bulk-billed appointment, specifically for a 291/294 item number?
- Do you live in a catchment MM2 to MM7 (see steps below)?

If you answered yes to all three, you're all set!

How to check your exact catchment:

Step 1: Visit Health Workforce Locator map.
Step 2: Select ‘2023’ in the tab “Modified Monash Model”.
Step 3: Add your address in “Find address”.

If your address is within catchment MM 2 to MM 7, then you are in a rural location and may qualify for a bulk-billed comprehensive psychiatric assessment.

While we're unable to provide bulk-billed assessments for ADHD and ASD at this time, we're dedicated to helping you find the right support.

At Dokotela, we're happy to discuss other options and help you connect with the care you need.