Yes — Dokotela provides tailored, insurer-aligned reporting to support decision-making and case management.

Reports can be structured to meet insurer requirements, whether for psychiatric assessments, treatment updates, or RTW planning.

Reports include clear clinical opinions, functional capacity insights, and recovery recommendations, making them easy to integrate into claim files.

Our digital reporting system also tracks treatment adherence and claimant engagement, giving insurers objective data on recovery progress.

Where required, Dokotela can participate in case conferencing to clarify findings and ensure alignment between all stakeholders.

Dokotela prioritises rapid access to mental health specialists, offering initial assessments within 2–6 weeks which is much faster than typical community wait times of 3–6 months.

Urgent cases can be expedited, and nationwide telehealth ensures care is accessible regardless of location.

Dokotela’s approach will help insurers reduce claim durations, enable early intervention, and support timely return-to-work planning.

Yes — Dokotela’s telehealth model provides nationwide coverage across Australia, ensuring no claimant is disadvantaged by location.

We have a network of 65+ psychiatrists, 6+ psychologists, Nurse Practioners, Clinical Care Coodinators & GP’s available to support claimants in metro, regional, and remote areas.

Claimants can connect securely via video consultations from home or workplace, removing the need for travel and reducing barriers to care.

Our centralised scheduling system ensures claimants are matched with the right specialist quickly and efficiently.

Telehealth delivery also allows for flexible appointment times, supporting faster engagement and improved attendance rates.

For insurers, this means consistent service delivery nationwide, with reliable reporting and clinical governance regardless of where claimants live.

With Dokotela, geography is no longer a barrier — claimants everywhere in Australia can access timely, specialist mental health support.

Yes - Dokotela can see insurance claimants for assessment appointments in the Sydney Office.

* if requested as a part of the Master Service Agreement  

Dokotela’s Workplace Reintegration Model combines expert telehealth assessments, personalised RTW plans, and stakeholder collaboration to streamline recovery.

Early intervention strategies, ongoing communication with the insurer, digital reporting, ensuring claimants return to work safely and maintain long-term wellbeing.