Psychiatry and psychology for insurers, employers and injured workers

Yes — Dokotela provides tailored, insurer-aligned reporting to support decision-making and case management.

Reports can be structured to meet insurer requirements, whether for psychiatric assessments, treatment updates, or RTW planning.

Reports include clear clinical opinions, functional capacity insights, and recovery recommendations, making them easy to integrate into claim files.

Our digital reporting also records treatment adherence and claimant engagement, giving insurers clear information on the course of care.

Where required, Dokotela can participate in case conferencing to clarify findings and ensure alignment between all stakeholders.

Dokotela prioritises rapid access to mental health specialists, offering initial assessments within 2–6 weeks which is much faster than typical community wait times of 3–6 months.

Urgent cases can be expedited, and nationwide telehealth ensures care is accessible regardless of location.

Fast access to assessment supports early intervention and timely return-to-work planning.

Yes — Dokotela’s telehealth model provides nationwide coverage across Australia, ensuring no claimant is disadvantaged by location.

We have a network of 75+ psychiatrists, 8 psychologists, nurse practitioners, clinical care coordinators and GPs available to support claimants in metro, regional, and remote areas.

Claimants can connect securely via video consultations from home or workplace, removing the need for travel and reducing barriers to care.

Telehealth delivery also allows for flexible appointment times, supporting earlier engagement and easier attendance.

Appointments can be scheduled from home or the workplace, removing the need to travel.

For insurers, this means consistent service delivery nationwide, with reliable reporting and clinical governance regardless of where claimants live.

With Dokotela, geography is no longer a barrier — claimants everywhere in Australia can access timely, specialist mental health support.

Yes - Dokotela can see insurance claimants for assessment appointments in the Sydney Office.

* if requested as a part of the Master Service Agreement  

Dokotela combines telehealth assessments, personalised return-to-work plans, and collaboration with the treating team and case managers to support recovery.

This includes early intervention, ongoing communication with the insurer, and clear reporting throughout the claim.