Privacy Collection Notice

1. Introduction

‍This Personal Information Collection Notice (Notice) is provided to you by Dokotela Pty Ltd ABN 22 615 628 236 (Company, we, our and us) to notify you of certain matters related to how we collect, handle and disclose your Personal Information as required under the Privacy Act 1988 (Cth) (Privacy Act). At Dokotela we aim to make specialist care more accessible by connecting patients across Australia with specialist doctors and clinicians and is designed to facilitate collaborative care through a secure online booking and video-conferencing platform.  When werefer to “Personal Information”, we mean: Information or an opinion about an identified individual, or an individual who isreasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. We may update this notice from time to time and will post any revisions to our website.  

‍2. Notice of Collection

‍Where you have been provided this Notice by us, we have done so to notify you that wehave collected, or will be collecting, your Personal Information.

‍3. How we Collect/Have Collected Personal Information

‍We have collected your Personal Information either directly from you when you are using our services or through a third party such as a referral from another healthcare provider.  Information collected includes identifying information such as your name and date of birth and certain health information from referrers. We may also be collecting your Personal Information from web analytics tools, ‘cookies’ orother similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer,mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites.

‍4. Purpose of Collection

‍We are collecting your Personal Information for the following purposes including:to confirm your identity when you deal with us; provide goods, services or information to you;contacting you to make appointments or issue reminders; communicating announcements, updates, security alerts, technical notices and administrative messages; facilitating third party communications with you (for example, by a specialist practitioneror health service provider on the platform); for record keeping and administrative purposes (including recording/transcription of yourappointments with your consent);to provide information about you to service providers, contractors, employees,consultants, agents or other third parties for the purpose of providing goods or services to you;to improve and optimise our service offering and customer experience;to complywith our legal obligations, resolve disputes or enforce our agreements with third parties;to send youadministrative messages, reminders, notices, updates, security alerts, andother information requested by you; and to consideran application of employment from you.

‍5. Consequences if Personal Information is Not Collected

Without your Personal Information we may not be able to provide our services to you fully and appropriately.  

‍6. Disclosure of Personal Information

‍We usually disclose Personal Information of the kind we have/will collect from you to:relevant staff in order to provide our services to you; general and specialist practitioners and health care providers on the platform who will provide medical and health services to you;our professional advisors such as lawyers, accountants and auditors;our related entities; or any third parties you have consented personal information to be disclosed to.We may also disclose personal information to third party contractors as required for us to provide our goods and services to you, such as cloud-service providers,software providers, IT professionals, marketing agencies, third party payment providers and debt collection agencies.

‍7. Our Privacy Policy

‍Our Privacy Policy contains details regarding how:
(a)                         we handle Personal Information;
(b)                        you may complain about a breach of the Australian Privacy Principles contained in the Privacy Act or a registered code which binds us and how we deal with such a complaint; and
(c)                         you can access your Personal Information and seek its correction.

You can find our Privacy Policy at https://www.dokotela.com.au/privacy-policy or contactus via the details below to receive a copy.

‍8. How to Contact Us

‍If you haveany questions relating to how we handle Personal Information, please contact ususing the details set out below:
Contact
Name: Elizabeth Brown
Email: elizabeth.brown@dokotela.com.au    
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‍Date of Last Review:21/11/25
‍Date of Last Endorsement:21/11/25
‍Version Number:0.1
‍Next Review Due:Nov 2026